Please read these terms and use carefully before using this website operated by ShelleySupply Ltd, Company Number: 13626816, Registered Office Address: Lanyon House, Mission Court, Newport, NP20 2DW.
By accessing or using our website, you agree to be legally bound by these terms and use as they may be modified and posted on our website from time to time. You must be eighteen (18) years of age or over to visit our website or purchase our products.
Details of procedures, products, services, prices, payment and delivery are displayed on our website. When you choose to place an order, you will be required to provide us with your accurate personal details. Please read our Privacy Statement regarding your personal information.
Goods will be delivered to you, the buyer, at the address provided by you on the order form. You will become the owner of goods you have ordered when they have been paid for and delivered to you. Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Prices quoted are for delivery in the United Kingdom unless otherwise specified. Prices are in Pounds Sterling unless otherwise specified.
In the unlikely event that the price or description of an item has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already despatched your order, we will not be obliged to supply products at the incorrect price or based on an incorrect description. Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form. However, we do not accept American Express cards. Payment will be debited and cleared from your account before the despatch of your goods. By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. Title to the goods will pass to you, the buyer, on delivery of the goods.
To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website, you must (i) if an individual, be 18 years of age or over, and (ii) register your real name, address, phone number, email address and any other details requested. By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Our Products are not intended to treat, cure or prevent any disease, nor is the information supplied on our Website or other promotional material intended to replace the individual advice available from your own doctor.
Returns and cancellations
If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the value of the goods you paid for.All we ask is that you inform us by email or WhatsApp message. We will send you detailed instruction for returning the goods. Return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less postage and packaging charges. We recommend using an insured delivery service. Returns must be made within 14 calendar days of receipt of our return instruction. We will endeavour to process your refund as soon as possible, usually within 14 calendar days of receipt of your returned goods. We will normally refund you using the same payment method that you used to purchase the goods. We will also credit your loyalty points back to your account if you have used them at your purchase.
You are entitled to cancel your order with us. All we ask is that you inform us by email or WhatsApp message as soon as possible. If the products have not been despatched, we will refund you using the same payment method that you used to purchase the goods. We will also credit your loyalty points back to your account if you have used them at your purchase.
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. No licence is granted to you in these Conditions to use any trademark of www.shelleysupply.co.uk or its affiliated websites. Goods sold by us may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. Products, services, prices and offers are only valid at the time they are published on our Website. All images should be used only as a guide or representation of the item. All drawings, descriptive matter and specifications of goods and services on the Website are for the sole purpose of giving an approximate description of the goods and services. We may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts or all of the Website without notice or liability. We reserve the right to: 10.1. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 10.2. change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. You may not use the Website for any of the following purposes: 10.3. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; 10.4. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise; 10.5. breaches any relevant laws, regulations or code of practice; 10.6. gaining unauthorised access to other computer systems; 10.7. interfering with any other person’s use or enjoyment of the Website; 10.8. breaching any laws concerning the use of public telecommunications networks; 10.9. interfering or disrupting networks or websites connected to the Website; and 10.10. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.
Liability and Indemnity
Notwithstanding any other provision in the Conditions, nothing in these Conditions will affect or limit your statutory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet. We will use reasonable endeavours to verify the accuracy of any information on the Website but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website. We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Conditions, if the delay or failure was due to any cause beyond our reasonable control. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for: 11.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 11.2. any loss of goodwill or reputation; or 11.3. any special or indirect losses suffered or incurred arising out of or in connection with the provision of any matter under the Conditions. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your Personal Information with your authority. This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.
If you wish to make a complaint, please contact us at your earliest possible date. This can be done via our Contact Us page and using any of the methods listed on that page. In most case we will respond to you straightway.
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
GOVERNING LAW AND JURISDICTION
The Website is controlled and operated in the United Kingdom. The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.